• 🚀 Seamless Gmail Integration:
Hiver operates directly within Gmail, eliminating the need to switch between applications and reducing the learning curve for teams.
• 🎯 AI-Enhanced Efficiency:
The incorporation of AI tools assists in drafting responses and automating tasks, leading to faster resolutions and improved customer satisfaction.
• 🌐 Comprehensive Channel Management:
By unifying multiple communication channels, Hiver ensures consistent and efficient customer interactions across platforms.
• 🛠️ Pricing Structure:
While offering robust features, the cost per user may be a consideration for smaller teams or startups with limited budgets.
• 🔄 Dependency on Gmail:
As Hiver is built to function within Gmail, organizations not using Google’s email platform may find integration challenging.
✨ Key Features:
• 📥 Omnichannel Shared Inboxes:
Centralize communication channels such as email, live chat, voice, WhatsApp, and more directly within Gmail, ensuring all customer interactions are accessible in one place.
• 💬 Live Chat with AI:
Implement a branded live chat widget on your website to engage visitors, offering instant resolutions through AI-powered responses and chatbots.
• 🤖 AI Assistance:
Utilize AI to draft responses, deflect inquiries, and uncover insights, enhancing service delivery at scale.
• 📚 Knowledge Base and Customer Portal:
Provide self-service options for customers and employees, enabling them to resolve questions independently, submit requests, and track resolutions.
• 🔄 Workflow Automation and Integrations:
Automate repetitive tasks and integrate with over 100 applications to consolidate all customer context, streamlining operations and improving efficiency.
• 📈 Analytics:
Monitor key metrics like response times, SLAs, and customer satisfaction (CSAT) to assess individual and team performance, facilitating data-driven decisions.
